Returns, Refunds & Cancellations Policy

Last updated: 27 July 2026

Sharief Bhai, operated by Fan Hospitality Private Limited, prepares every order fresh. Since food is perishable, completed orders cannot be returned or exchanged once accepted, collected or delivered.

Dine-in and takeaway orders

Please check your order before leaving the restaurant. If an item is incorrect, missing, damaged or appears unsafe to consume, inform the store team immediately. Depending on the issue, we may replace the item or issue an appropriate refund.

Delivery orders

For incorrect, missing, damaged or poor-quality items, please report the issue as soon as possible, preferably within 30 minutes of delivery, with:

• Order number or invoice

• Photographs of the item and packaging

• A brief description of the issue

Orders placed through Swiggy, Zomato or another delivery platform must be reported through the respective platform. Their refund and resolution process will apply.

Cancellations

Orders may be cancelled only before the restaurant begins preparing them. Once preparation has started, cancellation or refund may not be possible.

Refunds

Approved refunds will be processed to the original payment method. The time taken for the amount to reflect may depend on the bank or payment provider. Cash-order refunds may be handled directly by the concerned restaurant.

Refunds are generally not provided for:

• Change of mind or personal taste preferences

• Incorrect address or contact details provided by the customer

• Failure to collect or receive the order

• Food that has been substantially consumed

• Delays caused by circumstances outside the restaurant’s reasonable control

Every complaint will be reviewed fairly based on the order details and available evidence. This policy does not limit any rights available to customers under applicable Indian consumer laws.

Contact us
Email: hello@shariefbhai.com
Phone: 8095752222